The Research & Exploration

To research how to solve our problem, we interviewed people and asked them about their phone contacts. How many contacts does an average person have on their phone? Would it be worth sorting them if it meant that a tool could tell them who they needed to call each day? How would they orgainze their contacts and how often would they follow up with each category?

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Through our research we found a number similarities:
 

• Everyone starts to organize, nobody finishes

• Knowing which people to call each day would be a massive help in nurturing contacts

• Everyone has contacts who they don't remember

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As a group we discussed how we would ideally sort our own contacts, both in the context of business as well as for our personal friends and acquaintances. We gathered together people from each team within the company to come and sketch a wireframe of their ideal sorting process. We found that a gamified system of sorting into main categories with subcategories accounted more almost every use case. While the visual approach differed with each person, this gave us solid direction about how to create this feature.